This demonstrates that the team at Broadstairs MOT Centre have a continued focus and commitment to quality, ensuring they deliver the best possible service to their customers.
The Bosch Car Service garage received a 100% result following an inspection by independent auditors who visit the Bosch Car Service network which ensures the most objective view.
The comprehensive assessments look at all aspects of the workshop, from ensuring a professional appearance, delivering great customer service, through to efficient operational processes, whilst the mystery shop assessment evaluates both the overall customer experience and the technical competence of the workshop.
Owner and Senior Technician Simon Hooper said: “To receive a 100% result in our 20th anniversary year of business is fantastic. It endorses what I already know – that we have the best team at Broadstairs MOT Centre. Our staff are highly skilled and work extremely hard to deliver quality service to our valued customers. Our Core Values are to provide Quality; whether that may be the parts we fit, customer service, or workmanship; Trust, so that customers can trust advice and works carried out; Value; both for customers, and recognizing our staff and the value they hold within our business. And finally, Honesty & Integrity which are paramount to future expansion and development of business. We offer so many additional services than our name suggests and we couldn’t be more that delighted to have this recognized in the independent audit.
“We will continue to diversify to the needs of the automotive market and our customers; and will continue to strive to be the best!”
In the past 20 years Broadstairs MOT Centre has evolved to be a hugely respected garage within the Thanet area, receiving referrals from other local garages and even main dealers. Broadstairs MOT Centre offers main dealer diagnostics and tooling for VW, Audi, Seat, Skoda, BMW and Mini, Jaguar, Land Rover, Vauxhall; and additional services including cambelt kit replacements, key cutting and coding, software updates, servicing, carbon cleaning, and pitches itself as offering dealership level expertise and tooling without the price tag and inconvenience of travelling further afield.
